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  • Home
  • Window Intercoms
    • SC-100 Window Mounted
    • SC-300 Counter mounted intercom
    • SC-350 Integrated Counter & Window Intercom System
  • About Us
    • Capability Sheet
    • About Us
    • Advantages to Buy American
  • Product Service & Support
    • Warranty Registration
    • 2 Year Product Warranty
  • Contact Us
    • Contact Us
  • Window Intercom Options
  • California Privacy policy
  • Capability Sheet

Service and Repair **Phone call Diagnosis**

HavenTech Window Intercom Diagnosis, Service & Repair

Is your HavenTech intercom not working properly? Get expert window intercom troubleshooting, technical support, and repair assistance directly from the manufacturer. Our service team helps diagnose and resolve problems with HavenTech SC-100, SC-100L, SC-200, SC-300, and SC-350 intercom systems, including low volume, no sound, static, feedback, intermittent audio, and microphone or speaker malfunctions.

Many intercom problems can be resolved through guided troubleshooting or calibration of the internal settings, without the need to send your equipment in for repair. When additional service is necessary, we'll help determine the best solution, including replacement parts, factory repair, and warranty or out-of-warranty repair services.

For faster diagnosis, please have your intercom's model and serial number ready. This important information helps our technicians identify your equipment, troubleshoot the problem, and recommend the most effective repair solution.

Common Intercom Problems We Diagnose and Repair.



Three Ways to Get Help

Our goal is to resolve your intercom issue as quickly as possible, often without the need to send your equipment in for repair. Choose the support option that works best for you.

A. Call Us — Speak With Our Team

We'll assess the urgency of your issue and prioritize immediate assistance when needed. Our technician will collect your information, diagnose the problem, and establish a plan during your call.

B. Request a Callback — Just the Basics

Complete 6–7 short fields describing your issue. Our team will call you within 2 hours to review the problem and begin troubleshooting.

C. Complete Online Diagnosis — Save Time on the Call

Provide more detailed information about your intercom and the issue you're experiencing. Our team will respond within 2 hours, prepared to help you reach a solution more efficiently.

8 Out of 10 Intercom Problems Are Resolved Over the Phone!**

Before you send your intercom in for repair, give us a call! Approximately 80% of intercom issues are resolved during a simple phone conversation with our experienced technicians. Many problems can be corrected through guided troubleshooting, adjustments, or calibration—without the expense or inconvenience of shipping your equipment for repair.

FREE PHONE DIAGNOSIS—ALWAYS, REGARDLESS OF WARRANTY STATUS!

Every diagnostic phone conversation and all troubleshooting recommendations provided by our technicians are 100% FREE, whether your intercom is under warranty, out of warranty, or many years old. If additional service is necessary, we'll explain your options, including replacement parts, factory repair, and warranty or out-of-warranty repair services.

*Specialized repair and support for units no longer covered by our 2 Year Warranty may be subject to a cost to you. Phone call is free.

Have Your Serial Number Ready When You Call.

For intercoms manufactured in 2024 or later, check the back or bottom of the unit and inside the cover for the serial number. For earlier models, the serial number tag is located inside the case. If you need help locating it, just give us a call.

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